RESPONSIBILITIES

• Recognised expert in one or more Managed Security Services (MSS) functional area, at a regional or global level.

• Addresses and resolves highly complex MSS operations performance issues or challenges including through technical leadership of highly-skilled teams.

• Interprets internal and external MSS operational and technology challenges and recommends how they should be overcome.

• Takes a leadership role in the development of innovative practices to improve MSS operations.

• Is responsible for leading the design, build, test and implementation of security systems within an organisation’s IT and telecom network and shall be owner for Performance & Quality Management of Security Operations & Administration . Approves new and / or changes to guidelines and procedures for the function.

• Contributes to strategic decisions for not only Managed Services operations, but also MSS business.

• Contributes to development of concepts to determine professional direction of Managed Services delivery operations personnel.

• Acts as a professional leader for Managed Services operations, mentoring senior Service Operations Engineers.

• Often leads longer-term MSS complex improvement projects with moderate resource requirements, risk and complexity.